Consumer

BEFORE THE

EXECUTION APPLICATION UNDER SECTION 71 OF THE CONSUMER PROTECTION ACT, 2019 In Complaint No. ... COMPLAINANT / DECREE HOLDER VERSUS ... OPPOSITE PARTY / JUDGMENT DEBTOR MOST RESPECTFULLY SHOWETH: 1. That this Hon'ble Commission was pleased to allow the above complaint by its order dated . 2. THE ORDER DIRECTED 3. That the period allowed for compliance has expired. 4. NON-COMPLIANCE 5. AMOUNT STILL DUE Rs. , together with such interest as the order provides. 6. That no appeal against the said order has been preferred by the Opposite Party, or no stay has been granted, and the order has attained finality and is executable. 7. That the Complainant has called upon the Opposite Party to comply, without result. 8. That an order of this Hon'ble Commission which is not complied with is reduced to a paper decree, and Section 72 of the Act provides for penal consequences precisely to prevent that. PRAYER It is therefore most respectfully prayed that this Hon'ble Commission may be pleased to: (a) Execute the order dated and recover the sums due, if necessary as arrears of land revenue or by…

HOSPITAL OVERCHARGING COMPLAINT

The Medical Superintendent / Grievance Officer Date: Subject: Complaint regarding excessive and unexplained billing — , IP no. Sir/Madam, 1. PARTICULARS Patient : Complainant : IP / admission : Admitted : Discharged : Total billed : Rs. Insurance : 2. THE CHARGES DISPUTED 3. I request that you kindly furnish: (a) a FULLY ITEMISED BILL setting out each charge separately, with dates, quantities and unit rates; (b) the case sheet, treatment records, investigation reports and medicine administration record; (c) the hospital's published schedule of rates for the services charged; and (d) a written explanation for each item identified above. 4. That charging for services not rendered, duplicating charges, billing consumables not used, or levying rates in excess of those published or agreed constitutes a DEFICIENCY IN SERVICE and an UNFAIR TRADE PRACTICE under the Consumer Protection Act, 2019. 5. I request a revised bill and refund of the excess within FIFTEEN DAYS, failing which I shall approach the appropriate Consumer Commission and the State regulatory authority, at your risk as to…

COACHING OR EDUCATION INSTITUTE REFUND COM…

The Director / Principal Date: Subject: Demand for refund of fees — , Sir/Madam, 1. PARTICULARS Student : Parent/guardian: Course : Enrolled on : Fees paid : Rs. Discontinued on: Refund claimed : Rs. 2. GROUNDS FOR THE REFUND 3. That the fees were paid in advance for services which have not been rendered, or have been rendered materially otherwise than as represented at the time of enrolment. 4. That retaining fees for a period during which no service was provided amounts to an UNFAIR TRADE PRACTICE and a DEFICIENCY IN SERVICE within the meaning of the Consumer Protection Act, 2019. 5. That a term purporting to make the entire fee non-refundable in all circumstances, irrespective of when the student withdraws and how much of the course has been delivered, is liable to be treated as an UNFAIR CONTRACT TERM, and consumer forums have repeatedly directed refunds notwithstanding such clauses. 6. I therefore call upon you to refund the sum of Rs. within FIFTEEN DAYS of receipt of this letter, failing which I shall be constrained to approach the appropriate Consumer Commission for refund…

COMPLAINT TO THE INSURANCE OMBUDSMAN

The Insurance Ombudsman Date: Subject: Complaint under the Insurance Ombudsman Rules, 2017 Sir/Madam, 1. COMPLAINANT Name : Address : Contact : 2. THE INSURER COMPLAINED AGAINST Insurer : Policy number : Claim number : Claim made on : Amount claimed: Rs. 3. THE CLAIM 4. THE INSURER'S DECISION The claim was rejected, or last replied to, on . The reason given was: 5. WHY THAT DECISION IS WRONG 6. That I first made a written representation to the insurer's grievance redressal officer, and the insurer has either rejected it, or failed to resolve it to my satisfaction, or not replied within one month. 7. DECLARATIONS 7.1 The subject matter of this complaint is not pending before, and has not been settled or dealt with on merits by, any court, consumer forum or arbitrator. 7.2 The complaint is made within the period prescribed under the Insurance Ombudsman Rules, 2017. 7.3 The information given above is true to the best of my knowledge and belief. RELIEF SOUGHT That the insurer be directed to settle the claim in the sum of Rs. , together with interest and compensation for the loss and…

ELECTRICITY BILLING COMPLAINT

The Executive Engineer / Nodal Officer , Date: Subject: Complaint regarding incorrect billing — consumer no. Sir/Madam, 1. CONSUMER PARTICULARS Name : Consumer no. : Premises : Bill number : Billing period : Amount disputed: Rs. 2. THE COMPLAINT 3. METER READING The reading recorded by me at the premises is , which does not accord with the reading on which the bill has been raised. 4. I request that you kindly: (a) arrange an inspection and a physical reading of the meter, and test it if necessary; (b) revise the bill in accordance with the actual consumption; (c) not take coercive action, including disconnection, while this complaint is pending; and (d) inform me in writing of the outcome. 5. I am willing to pay the undisputed portion of the bill without prejudice to this complaint, and request that the amount so payable be intimated to me. Yours faithfully, Consumer no.: Contact: ACKNOWLEDGMENT Received on Complaint no. PAY THE UNDISPUTED PART, AND GET THE COMPLAINT NUMBER Two practical points decide how these go. FIRST, OFFER TO PAY WHAT IS NOT IN DISPUTE. If your bill is…

BEFORE THE

COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 COMPLAINT NO. OF 20 IN THE MATTER OF: ... COMPLAINANT VERSUS ... OPPOSITE PARTY COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 MOST RESPECTFULLY SHOWETH: 1. THE PARTIES 1.1 The Complainant is a consumer within the meaning of Section 2(7) of the Consumer Protection Act, 2019, having availed the goods/services described below for consideration and for personal use, and not for any commercial purpose. 1.2 The Opposite Party is engaged in the business of supplying such goods/services and is a trader/service provider within the meaning of the said Act. 2. FACTS OF THE CASE 2.1 On , the Complainant purchased/availed the following from the Opposite Party for a consideration of Rs. : 2.2 The Complainant paid the said consideration in full and holds the invoice/receipt evidencing the transaction, which is filed with this complaint. 3. DEFECT / DEFICIENCY 3.1 The goods supplied were defective / the service rendered was deficient, in the following respects: 3.2 The said defect/deficiency amounts to a "defect"…

REFUND OR REPLACEMENT DEMAND LETTER

From, Subject: Demand for refund / replacement I purchased the following from you: . I regret to inform you that: I hereby demand that you within days of receipt of this letter, failing which I shall be constrained to approach the appropriate Consumer Disputes Redressal Commission for relief, entirely at your cost and consequence. I trust this matter will be resolved amicably and promptly.

WARRANTY CLAIM LETTER

From, Subject: Warranty claim for I purchased from you, covered under warranty reference . I regret to inform you that the product has developed the following defect: . As the product is within the warranty period, I request at the earliest, failing which I shall be constrained to pursue this matter under the Consumer Protection Act, 2019.

E-COMMERCE RETURN / REFUND REQUEST LETTER

From, Subject: Return / refund request for Order No. I placed Order No. on through your platform. ISSUE I request that you process for this order at the earliest, in accordance with your platform's return policy and the Consumer Protection (E-Commerce) Rules, 2020, failing which I shall be constrained to escalate this matter to the appropriate consumer forum.

BEFORE THE

COMPLAINT UNDER THE REAL ESTATE (REGULATION AND DEVELOPMENT) ACT, 2016 Complainant: , residing at Respondent: , promoter of FACTS OF THE CASE 1. That the Complainant booked a unit in the project , registered with the Authority. 2. That the Complainant has suffered on account of the following: . RELIEF SOUGHT The Complainant prays that the Respondent be directed to: . Complainant

INSURANCE CLAIM REJECTION APPEAL

Subject: Appeal against rejection of claim under Policy No. Dear Sir/Madam, I refer to your letter , rejecting my claim under Policy No. on the ground that: . I wish to appeal this decision on the following grounds: I request that you reconsider my claim in light of the above, failing which I shall be constrained to approach the Insurance Ombudsman or the appropriate Consumer Disputes Redressal Commission for relief.

BANKING OMBUDSMAN COMPLAINT

The Ombudsman Reserve Bank of India Date: Subject: Complaint under the Reserve Bank – Integrated Ombudsman Scheme, 2021 Sir/Madam, 1. COMPLAINANT Name : Address : Contact : 2. THE BANK COMPLAINED AGAINST Bank / NBFC : Branch : Account / card : 3. THE COMPLAINT 4. STEPS ALREADY TAKEN WITH THE BANK 4.1 I first raised this with on . 4.2 Complaint reference given by the bank: 4.3 The bank's response: 5. That more than thirty days have elapsed since I complained to the bank, and the complaint has either been rejected, or not been resolved to my satisfaction, or received no reply at all. 6. LOSS SUFFERED The deficiency described above has caused me a loss of Rs. , in addition to considerable inconvenience. 7. RELIEF SOUGHT 8. DECLARATIONS 8.1 The subject matter of this complaint is not pending before, and has not been settled or dealt with on merits by, any court, tribunal, arbitrator or other forum. 8.2 The complaint is not in respect of the same cause of action for which proceedings are already before the Ombudsman. 8.3 The information given above is true to the best of my knowledge.…

PRODUCT LIABILITY COMPLAINT

Subject: Product liability complaint regarding Dear Sir/Madam, I, , residing at , purchased from you. HARM CAUSED I hold you liable for this defective product under the Consumer Protection Act, 2019, and demand: . I request you to respond within 15 days, failing which I shall be constrained to approach the appropriate Consumer Disputes Redressal Commission for relief.

ONLINE PAYMENT / E-COMMERCE FRAUD COMPLAIN…

Subject: Complaint regarding fraudulent transaction dated , Reference Dear Sir/Madam, I, , wish to report the following transaction as fraudulent/unauthorized: Transaction reference: Amount disputed: Rs. I request that you investigate this matter and reverse the disputed amount at the earliest, failing which I shall be constrained to escalate this matter to the appropriate consumer or banking grievance forum.

TRAVEL / AIRLINE SERVICE COMPLAINT

Subject: Complaint regarding Booking Reference , travel date Dear Sir/Madam, I, , wish to complain about the following issue with my booking, Reference , for travel on : I request the following: . I expect a response within 15 days, failing which I shall be constrained to escalate this matter to the appropriate consumer forum or regulatory authority.

WARRANTY EXTENSION REQUEST LETTER

Subject: Request for warranty extension on Dear Sir/Madam, I, , purchased from you. ISSUE HISTORY Given this history, I request an extension of the warranty by , as a reasonable accommodation for the repeated issues experienced.

BEFORE THE

COMPLAINT UNDER THE CONSUMER PROTECTION ACT, 2019 Complainant: Opposite Party: 1. That the Complainant availed the following service from the Opposite Party: 2. That the service so rendered suffered from the following deficiency: 3. That the Opposite Party's deficiency in service has caused loss and harassment to the Complainant. RELIEF SOUGHT COMPLAINANT Date:

BEFORE THE

COMPLAINT FOR MEDICAL NEGLIGENCE Complainant: Opposite Party: 1. That the Complainant received the following treatment from the Opposite Party: 2. That the treatment was rendered negligently, in that: 3. That the said negligence has caused physical, mental, and financial harm to the Complainant. RELIEF SOUGHT COMPLAINANT Date:

FOOD SAFETY COMPLAINT (FSSAI)

The Food Safety Officer Subject: Complaint regarding unsafe/substandard food product I, , wish to lodge a complaint under the Food Safety and Standards Act, 2006 against regarding the following product: DETAILS OF THE ISSUE I request that appropriate action be taken against the concerned food business operator in accordance with law, and that the matter be investigated at the earliest. Date:

LEGAL NOTICE

BY REGISTERED POST WITH ACKNOWLEDGMENT DUE / EMAIL Date: To, Subject: Deficiency in service / supply of defective goods — demand for redressal Sir/Madam, 1. I, , residing at , am a consumer within the meaning of Section 2(7) of the Consumer Protection Act, 2019, having availed goods or services from you for consideration and for my personal use. 2. THE TRANSACTION I paid a total consideration of Rs. for the same, and I hold the invoice and payment records evidencing the transaction. 3. THE GRIEVANCE 4. That the above amounts to a "defect" within the meaning of Section 2(10) and/or a "deficiency" within the meaning of Section 2(11) of the Consumer Protection Act, 2019. 5. That I have brought this to your notice on more than one occasion, and despite my requests you have failed and neglected to redress my grievance, causing me financial loss, inconvenience and mental agony. 6. DEMAND You are hereby called upon, within days of receipt of this notice, to: 7. CONSEQUENCES OF NON-COMPLIANCE 7.1 TAKE NOTICE that if you fail to comply within the stipulated period, I shall be constrained to…

BEFORE THE

COMPLAINT UNDER SECTION 31 OF THE REAL ESTATE (REGULATION AND DEVELOPMENT) ACT, 2016 COMPLAINT NO. OF 20 IN THE MATTER OF: ... COMPLAINANT / ALLOTTEE VERSUS ... RESPONDENT / PROMOTER MOST RESPECTFULLY SHOWETH: 1. PARTICULARS OF THE PROJECT AND THE UNIT Project : RERA registration : Unit : Agreement dated : Promised possession : Amount paid : Rs. 2. That the Complainant is an allottee within the meaning of Section 2(d) of the Real Estate (Regulation and Development) Act, 2016, having booked the above unit in the Respondent's project. 3. That the Complainant has paid a sum of Rs. to the Respondent in accordance with the agreed payment schedule, and has committed no default in payment. 4. THE DEFAULT 4.1 That in terms of the agreement for sale, the Respondent was obliged to hand over possession of the unit on or before . 4.2 That the said date has long expired, and the Respondent has failed to complete the project and to offer possession of the unit to the Complainant. 4.3 That the Respondent has offered no credible explanation for the delay, and no event has occurred that would excuse…

TELECOM SERVICE COMPLAINT

The Nodal Officer / Appellate Authority Date: Subject: Complaint regarding — escalation for redressal Sir/Madam, 1. PARTICULARS Subscriber name : Number / account : Plan / service : Address : 2. NATURE OF THE COMPLAINT 3. EARLIER ATTEMPTS AT REDRESSAL I had earlier raised this issue with your customer care, vide docket number . The complaint was either not resolved, or was closed without the issue actually being addressed, and without any explanation being furnished to me. 4. That the deficiency described above has caused me financial loss and considerable inconvenience, and has continued despite my attempts to have it resolved through the ordinary customer care channel. 5. RELIEF SOUGHT I further request that: (a) the complaint be registered and a docket number be furnished to me in writing; (b) the matter be resolved within the timeline prescribed under the applicable regulations; and (c) I be informed in writing of the action taken. 6. If the grievance is not redressed satisfactorily, I shall be constrained to escalate the matter to the Appellate Authority of the operator, and…

BEFORE THE

APPEAL NO. OF 20 (Against the order dated passed by the in Complaint No. ) IN THE MATTER OF: ... APPELLANT VERSUS ... RESPONDENT MEMORANDUM OF APPEAL UNDER THE CONSUMER PROTECTION ACT, 2019 MOST RESPECTFULLY SHOWETH: 1. That the Appellant is aggrieved by the order dated passed by the in Complaint No. , and prefers the present appeal against it. A certified copy of the impugned order is filed herewith. 2. That the amount involved in the present appeal is Rs. . 3. That the present appeal is filed within the period of limitation prescribed under the Consumer Protection Act, 2019. GROUNDS OF APPEAL FURTHER GROUNDS A. That the impugned order is contrary to law, to the facts on record, and to the material produced before the learned Commission below. B. That the learned Commission below failed to appreciate the evidence and documents on record in their true perspective. C. That the learned Commission below has not recorded adequate reasons in support of its conclusions. D. That the findings recorded in the impugned order are perverse and unsustainable. E. That the relief granted or…