Telecom Service Complaint

To, The Nodal Officer / Appellate Authority [operator_name] Date: [complaint_date] Subject: Complaint regarding [mobile_number] — escalation for redressal Sir/Madam, 1. PARTICULARS Subscriber name : [complainant_name] Number / account : [mobile_number] Plan / service : [plan_details] Address : [complainant_address] 2. NATURE OF THE COMPLAINT [complaint_details] 3. EARLIER ATTEMPTS AT REDRESSAL I had earlier raised this issue with your customer care, vide docket number [previous_docket]. The complaint was either not resolved, or was closed without the issue actually being addressed, and without any explanation being furnished to me. 4. That the deficiency described above has caused me financial loss and considerable inconvenience, and has continued despite my attempts to have it resolved through the ordinary customer care channel. 5. RELIEF SOUGHT [relief_sought] I further request that: (a) the complaint be registered and a docket number be furnished to me in writing; (b) the matter be resolved within the timeline prescribed under the applicable regulations; and (c) I be informed in writing of the action taken. 6. If the grievance is not redressed satisfactorily, I shall be constrained to escalate the matter to the Appellate Authority of the operator, and thereafter to pursue such remedies as are available to me, including before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. 7. This complaint is made without prejudice to all other rights and remedies available to me in law. Yours faithfully, [complainant_name] [mobile_number] [complainant_address] ESCALATION PATH FOR TELECOM COMPLAINTS IN INDIA 1. CUSTOMER CARE — register the complaint and INSIST on a docket number. Note the date and time. 2. NODAL OFFICER — if unresolved within the prescribed period, escalate to the operator's Nodal Officer, quoting the original docket number. 3. APPELLATE AUTHORITY — if still unresolved, appeal to the operator's Appellate Authority. Every operator is required to publish the contact details of both officers on its website and in its bills. 4. CONSUMER COMMISSION — a deficiency in telecom service is also actionable as a consumer dispute under the Consumer Protection Act, 2019. Keep a written record at every stage. Docket numbers, dates and copies of correspondence are what make a complaint succeed at the higher levels.