E-commerce Return / Refund Request Letter

Your name*

Your address*

E-commerce platform / seller name*

Order number*

Order date*

What went wrong with the order*

Return, replacement, or refund sought*

Format:

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To, [platform_name] From, [consumer_name] [consumer_address] Subject: Return / refund request for Order No. [order_number] I placed Order No. [order_number] on [order_date] through your platform. ISSUE [issue_description] I request that you process [relief_sought] for this order at the earliest, in accordance with your platform's return policy and the Consumer Protection (E-Commerce) Rules, 2020, failing which I shall be constrained to escalate this matter to the appropriate consumer forum. [consumer_name]

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E-commerce Return / Refund Request Letter

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