Consumer Legal Notice

LEGAL NOTICE BY REGISTERED POST WITH ACKNOWLEDGMENT DUE / EMAIL Date: [notice_date] To, [opposite_party_name] [opposite_party_address] Subject: Deficiency in service / supply of defective goods — demand for redressal Sir/Madam, 1. I, [complainant_name], residing at [complainant_address], am a consumer within the meaning of Section 2(7) of the Consumer Protection Act, 2019, having availed goods or services from you for consideration and for my personal use. 2. THE TRANSACTION [transaction_details] I paid a total consideration of Rs. [amount_paid] for the same, and I hold the invoice and payment records evidencing the transaction. 3. THE GRIEVANCE [grievance] 4. That the above amounts to a "defect" within the meaning of Section 2(10) and/or a "deficiency" within the meaning of Section 2(11) of the Consumer Protection Act, 2019. 5. That I have brought this to your notice on more than one occasion, and despite my requests you have failed and neglected to redress my grievance, causing me financial loss, inconvenience and mental agony. 6. DEMAND You are hereby called upon, within [compliance_days] days of receipt of this notice, to: [relief_demanded] 7. CONSEQUENCES OF NON-COMPLIANCE 7.1 TAKE NOTICE that if you fail to comply within the stipulated period, I shall be constrained to file a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, entirely at your risk, cost and consequence. 7.2 In such proceedings I shall claim, in addition to the relief demanded above, compensation for the loss, harassment and mental agony caused, together with the costs of the proceedings. 7.3 This notice shall be produced and relied upon as evidence of the demand made and of your failure to redress the grievance. 8. This notice is issued without prejudice to all other rights and remedies available to me in law, all of which are expressly reserved. Yours faithfully, [complainant_name] [complainant_address] NOTES - Send by Registered Post with Acknowledgment Due or Speed Post and retain the receipt and tracking record. Email in addition is useful, but the postal record is what a Commission will look for. - A legal notice is not a mandatory precondition to filing a consumer complaint, but it demonstrates that you gave the opposite party an opportunity to redress the grievance, and it frequently resolves the matter without litigation. - A consumer complaint must be filed within TWO YEARS of the cause of action arising, under Section 69 of the Consumer Protection Act, 2019. - There is no court fee for complaints up to Rs. 5 lakh, and you may appear in person without engaging an advocate.