গ্রাহকদের অভিযোগ

BEFORE THE [commission_name] COMPLAINT NO. ________ OF 20____ IN THE MATTER OF: [complainant_name] [complainant_address] ... COMPLAINANT VERSUS [opposite_party_name] [opposite_party_address] ... OPPOSITE PARTY COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 MOST RESPECTFULLY SHOWETH: 1. THE PARTIES 1.1 The Complainant is a consumer within the meaning of Section 2(7) of the Consumer Protection Act, 2019, having availed the goods/services described below for consideration and for personal use, and not for any commercial purpose. 1.2 The Opposite Party is engaged in the business of supplying such goods/services and is a trader/service provider within the meaning of the said Act. 2. FACTS OF THE CASE 2.1 On [purchase_date], the Complainant purchased/availed the following from the Opposite Party for a consideration of Rs. [amount_paid]: [goods_or_services] 2.2 The Complainant paid the said consideration. A copy of the invoice, receipt or other proof of payment is filed with this complaint. 3. DEFECT / DEFICIENCY 3.1 The goods supplied were defective / the service rendered was deficient, in the following respects: [defect_or_deficiency] 3.2 The said defect/deficiency amounts to a "defect" under Section 2(10) and/or a "deficiency" under Section 2(11) of the Consumer Protection Act, 2019. 4. EFFORTS AT REDRESSAL 4.1 The Complainant took the following steps to have the matter resolved by the Opposite Party: [communications] 4.2 Despite the above, the Opposite Party has failed and neglected to redress the Complainant's grievance, thereby compelling the Complainant to approach this Hon'ble Commission. 5. CAUSE OF ACTION The cause of action first arose on [purchase_date], when the Complainant purchased or availed the goods/services, and arose again when the defect/deficiency described above came to light and on each occasion the Opposite Party failed to redress the Complainant's grievance. 6. LIMITATION The Complainant submits that this complaint is within the period of two years from the date on which the cause of action arose, prescribed by Section 69 of the Consumer Protection Act, 2019. If this Hon'ble Commission finds that there is any delay, the Complainant prays that it be condoned for sufficient cause, for the reasons set out in the application for condonation of delay filed with this complaint. 7. JURISDICTION 7.1 This Hon'ble Commission has territorial jurisdiction under Section 34(2) of the Act as the Opposite Party resides, carries on business, has a branch office or personally works for gain / the cause of action arose wholly or in part / the Complainant resides or personally works for gain, within its jurisdiction. 7.2 This Hon'ble Commission has pecuniary jurisdiction as the value of the goods/services paid as consideration is within the limits prescribed under the Act for this Commission. 8. RELIEF SOUGHT The Complainant therefore most respectfully prays that this Hon'ble Commission may be pleased to: [relief_sought] (a) Direct the Opposite Party to pay compensation for the loss, mental agony and harassment caused to the Complainant (amount claimed: Rs. [compensation_claimed]); (b) Direct the Opposite Party to pay the costs of this complaint; and (c) Pass such other and further orders as this Hon'ble Commission may deem fit and proper in the facts and circumstances of the case. AND FOR THIS ACT OF KINDNESS, THE COMPLAINANT SHALL AS IN DUTY BOUND EVER PRAY. Place: ______________ Date: [complaint_date] [complainant_name] COMPLAINANT VERIFICATION I, [complainant_name], the Complainant above named, do hereby verify that the contents of paragraphs ______ of this complaint are true to my personal knowledge, that the contents of paragraphs ______ are based on information received and believed by me to be true, and that nothing material has been concealed therefrom. Verified at ______________ on this [complaint_date]. [complainant_name] COMPLAINANT