Consumer Complaint

BEFORE THE [commission_name] COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 COMPLAINT NO. ________ OF 20____ IN THE MATTER OF: [complainant_name] [complainant_address] ... COMPLAINANT VERSUS [opposite_party_name] [opposite_party_address] ... OPPOSITE PARTY COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 MOST RESPECTFULLY SHOWETH: 1. THE PARTIES 1.1 The Complainant is a consumer within the meaning of Section 2(7) of the Consumer Protection Act, 2019, having availed the goods/services described below for consideration and for personal use, and not for any commercial purpose. 1.2 The Opposite Party is engaged in the business of supplying such goods/services and is a trader/service provider within the meaning of the said Act. 2. FACTS OF THE CASE 2.1 On [purchase_date], the Complainant purchased/availed the following from the Opposite Party for a consideration of Rs. [amount_paid]: [goods_or_services] 2.2 The Complainant paid the said consideration in full and holds the invoice/receipt evidencing the transaction, which is filed with this complaint. 3. DEFECT / DEFICIENCY 3.1 The goods supplied were defective / the service rendered was deficient, in the following respects: [defect_or_deficiency] 3.2 The said defect/deficiency amounts to a "defect" under Section 2(10) and/or a "deficiency" under Section 2(11) of the Consumer Protection Act, 2019. 4. EFFORTS AT REDRESSAL 4.1 The Complainant took the following steps to have the matter resolved by the Opposite Party: [communications] 4.2 Despite the above, the Opposite Party has failed and neglected to redress the Complainant's grievance, thereby compelling the Complainant to approach this Hon'ble Commission. 5. CAUSE OF ACTION The cause of action arose on [purchase_date] when the transaction took place, and continued thereafter on each occasion the Opposite Party failed to redress the Complainant's grievance. The cause of action is continuing in nature. 6. LIMITATION This complaint is filed within two years from the date on which the cause of action arose, as required by Section 69 of the Consumer Protection Act, 2019. 7. JURISDICTION 7.1 This Hon'ble Commission has territorial jurisdiction as the Opposite Party carries on business / the cause of action arose within its jurisdiction. 7.2 This Hon'ble Commission has pecuniary jurisdiction as the value of the goods/services paid as consideration is within the limits prescribed under the Act for this Commission. 8. RELIEF SOUGHT The Complainant therefore most respectfully prays that this Hon'ble Commission may be pleased to: [relief_sought] (a) Direct the Opposite Party to pay compensation of Rs. [compensation_claimed] for the loss, mental agony and harassment caused to the Complainant; (b) Direct the Opposite Party to pay the costs of this complaint; and (c) Pass such other and further orders as this Hon'ble Commission may deem fit and proper in the facts and circumstances of the case. AND FOR THIS ACT OF KINDNESS, THE COMPLAINANT SHALL AS IN DUTY BOUND EVER PRAY. Place: ______________ Date: [complaint_date] [complainant_name] COMPLAINANT VERIFICATION I, [complainant_name], the Complainant above named, do hereby verify that the contents of paragraphs 1 to 8 of this complaint are true and correct to the best of my knowledge, information and belief, and that nothing material has been concealed therefrom. Verified at ______________ on this [complaint_date]. [complainant_name] COMPLAINANT NOTES - There is no court fee for complaints up to Rs. 5 lakh. Above that, the prescribed fee applies as per the Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020. - Attach: invoice or receipt, warranty or service documents, all correspondence with the opposite party, and any expert or repair reports. - A complaint may be filed by the consumer personally; engaging an advocate is not mandatory.