Service Level Agreement

SERVICE LEVEL AGREEMENT This Service Level Agreement is executed on [effective_date] between [provider_name] (hereinafter "the Provider") and [client_name] (hereinafter "the Client"). 1. SERVICES COVERED [service_description] 2. PERFORMANCE STANDARDS The Provider commits to the following service levels: [performance_standards] 3. REMEDY FOR BREACH Should the Provider fail to meet the above standards, the following remedy shall apply: [remedy_for_breach]. 4. REPORTING The Provider shall provide the Client with periodic reports on performance against the above standards, as agreed between the parties. IN WITNESS WHEREOF the parties have executed this Agreement on the date first written above. PROVIDER CLIENT [provider_name] [client_name]