സേവന പരാതിയിലെ കുറവ്

സേവന പരാതിയിലെ കുറവ്: അത് എന്താണ്

A deficiency in service complaint is a consumer complaint filed before a District, State or National Consumer Disputes Redressal Commission against a service provider whose service fell short of what was promised or legally required. It names the opposite party, describes the service you paid for, sets out the deficiency and the harm it caused, and states the relief or compensation you seek.

നിങ്ങൾക്ക് ഈ രേഖ ആവശ്യമുള്ളപ്പോൾ

• A courier, telecom, internet or DTH company took payment and failed to provide the service despite repeated complaints.
• A contractor, coaching institute or event organiser did not deliver what was agreed and refused a refund.
• Your legal notice to the service provider went unanswered or was refused.
• You want compensation for money lost and harassment caused, not just a refund.

അത് എന്താണ് ഉൾക്കൊള്ളുന്നത്

• The name of the Consumer Commission where the complaint is filed.
• The complainant's name and the service provider named as the opposite party.
• Details of the service availed from the opposite party.
• Details of the deficiency in that service.
• A statement that the deficiency caused loss and harassment, and the relief or compensation sought.
• The complainant's signature and the date.

അത് എങ്ങനെ പൂരിപ്പിക്കുകയും ഒപ്പിടുകയും ഉപയോഗിക്കുകയും ചെയ്യാം

1. 1Pick the right Commission by the value paid for the service: District up to Rs 50 lakh, State above Rs 50 lakh up to Rs 2 crore, and National above Rs 2 crore.
2. 2Choose a Commission with territorial jurisdiction, which can be where you live or work, where the opposite party carries on business, or where the cause of action arose.
3. 3Fill in the form on this page with dates, amounts and a clear list of reliefs, such as refund, compensation and costs.
4. 4Prepare a supporting affidavit and an index of documents, and pay the fee prescribed for the value paid for the service.
5. 5File online on e-Daakhil or at the Commission's filing counter within two years of the cause of action, with copies for each opposite party.
6. 6Attend the admission hearing and later dates, and keep copies of every filing and order.

അറ്റാച്ചുചെയ്യാനോ സൂക്ഷിക്കാനോ ഉള്ള രേഖകൾ

• Bills, receipts or proof of payment for the service
• The agreement, booking confirmation or terms of service
• Complaints made to the service provider and its replies
• Copy of the legal notice and postal proof, if one was sent
• Affidavit supporting the complaint
• Identity and address proof of the complainant

അതിന് പിന്നിലെ നിയമം

Under the Consumer Protection Act, 2019, a deficiency means any fault, imperfection, shortcoming or inadequacy in the quality, nature or manner of performance of a service, including negligence and deliberate withholding of relevant information. Services given free of charge or under a contract of personal service are excluded. The complaint is filed before the District, State or National Commission according to the value paid, within two years of the cause of action. An appeal from a District Commission's order lies to the State Commission within 45 days.

ഒഴിവാക്കേണ്ട സാധാരണ തെറ്റുകൾ

• Filing in a Commission without pecuniary or territorial jurisdiction, so the complaint is returned.
• Filing after two years without an application explaining the delay.
• Describing the problem vaguely, with no dates, amounts or documents showing what was promised.
• Claiming compensation figures with no basis, or leaving costs and interest out of the relief.

സേവന പരാതിയിലെ കുറവ്: പതിവായി ചോദിക്കുന്ന ചോദ്യങ്ങൾ